{"id":15554,"date":"2015-11-28T13:11:40","date_gmt":"2015-11-28T16:11:40","guid":{"rendered":"http:\/\/tiexcellence.com.br\/?page_id=15554"},"modified":"2020-11-05T17:25:30","modified_gmt":"2020-11-05T19:25:30","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/pacific-excellence.com.br\/?page_id=15554","title":{"rendered":"Help Desk\/Service Desk"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]O objetivo do help desk\/service desk \u00e9 prover aos usu\u00e1rios de TI um ponto \u00fanico de contato (PUC) ou single point of contact (SPOC), vital para uma comunica\u00e7\u00e3o efetiva entre os usu\u00e1rios e as equipes de TI. A miss\u00e3o principal do help desk\/service desk \u00e9 o restabelecimento da opera\u00e7\u00e3o normal dos servi\u00e7os dos usu\u00e1rios o mais r\u00e1pido poss\u00edvel, minimizando o impacto nos neg\u00f3cios causados por falhas de TI. Para que sejam alcan\u00e7adas todas as expectativas do cliente, deve-se estabelecer acordos de N\u00edvel de Servi\u00e7o (SLA).[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>Solicite j\u00e1 um or\u00e7amento atrav\u00e9s de <a href=\"mailto:contato@pacific-excellence.com.br\">contato@pacific-excellence.com.br<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]O objetivo do help desk\/service desk \u00e9 prover aos usu\u00e1rios de TI um ponto \u00fanico de contato (PUC) ou single point of contact (SPOC), vital para uma comunica\u00e7\u00e3o efetiva entre os usu\u00e1rios e as equipes de TI. A miss\u00e3o principal do help desk\/service desk \u00e9 o restabelecimento da opera\u00e7\u00e3o normal dos servi\u00e7os dos usu\u00e1rios o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15554","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Desk\/Service Desk - Pacific Excellence<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pacific-excellence.com.br\/?page_id=15554\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Desk\/Service Desk - Pacific Excellence\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]O objetivo do help desk\/service desk \u00e9 prover aos usu\u00e1rios de TI um ponto \u00fanico de contato (PUC) ou single point of contact (SPOC), vital para uma comunica\u00e7\u00e3o efetiva entre os usu\u00e1rios e as equipes de TI. 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